Privacy Policy

1. INFORMATION WE COLLECT

1.1 Personal Information

We collect personal information that you provide to us when you register for an account, use our services, or communicate with us. This may include:

• Full name and contact information (email address, phone number, physical address)
• Date of birth and identification documents
• Financial information (income, employment status, trading experience)
• Government-issued identification numbers
• Bank account and payment method details
• Trading preferences and risk tolerance

1.2 Technical Information

When you use our platform, we automatically collect certain technical information:

• IP address and location data
• Device information (type, operating system, browser)
• Usage data (pages visited, time spent, features used)
• Cookies and similar tracking technologies
• Log files and error reports

1.3 Trading Information

We collect information related to your trading activities:

• Trading history and transaction records
• Account balances and positions
• Risk management settings
• AI analysis requests and results
• MT5 integration data

2. HOW WE USE YOUR INFORMATION

2.1 Service Provision

We use your information to provide and improve our services:

• Account creation and management
• Identity verification and compliance checks
• Processing transactions and managing positions
• Providing AI-powered market analysis
• Customer support and communication
• Platform security and fraud prevention

2.2 Legal and Regulatory Compliance

We use your information to comply with legal and regulatory requirements:

• Know Your Customer (KYC) procedures
• Anti-Money Laundering (AML) compliance
• Regulatory reporting and record-keeping
• Tax reporting obligations
• Court orders and legal investigations

2.3 Communication and Marketing

With your consent, we may use your information for:

• Sending service updates and notifications
• Educational content and market insights
• Marketing communications about our services
• Surveys and feedback requests

3. INFORMATION SHARING AND DISCLOSURE

3.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who help us operate our business:

• Payment processors and banking partners
• Identity verification services
• Cloud storage and hosting providers
• Customer support platforms
• Analytics and monitoring services

3.2 Regulatory and Legal Authorities

We may disclose your information to regulatory and legal authorities when required:

• Financial services regulators
• Tax authorities
• Law enforcement agencies
• Courts and legal proceedings
• Anti-money laundering authorities

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

4. DATA SECURITY

4.1 Security Measures

We implement comprehensive security measures to protect your information:

• Encryption of data in transit and at rest
• Secure server infrastructure and firewalls
• Multi-factor authentication systems
• Regular security audits and penetration testing
• Employee access controls and training
• Incident response and monitoring systems

4.2 Data Breach Response

In the unlikely event of a data breach, we will:

• Immediately assess and contain the breach
• Notify affected users within 72 hours
• Report to relevant regulatory authorities
• Take steps to prevent future incidents
• Provide support to affected users

5. DATA RETENTION

5.1 Retention Periods

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account information: For the duration of your account plus 7 years
• Transaction records: 7 years from the date of transaction
• Identity verification documents: 7 years after account closure
• Communication records: 7 years from the date of communication
• Marketing data: Until you withdraw consent or 3 years of inactivity

5.2 Data Deletion

After the retention period expires, we securely delete or anonymize your personal information, unless we are required to retain it for legal or regulatory purposes.

6. YOUR RIGHTS

6.1 Access and Portability

You have the right to:

• Request access to your personal information
• Receive a copy of your data in a portable format
• Request information about how we use your data

6.2 Correction and Updates

You can:

• Update your account information through the platform
• Request correction of inaccurate information
• Add missing information to your profile

6.3 Deletion and Restriction

Subject to legal and regulatory requirements, you can:

• Request deletion of your personal information
• Restrict processing of your data
• Object to certain uses of your information

6.4 Marketing Communications

You can:

• Opt out of marketing emails at any time
• Update your communication preferences
• Withdraw consent for marketing communications

7. COOKIES AND TRACKING TECHNOLOGIES

7.1 Types of Cookies

We use different types of cookies:

• Essential Cookies: Required for basic platform functionality
• Performance Cookies: Help us understand how users interact with our platform
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising (with your consent)

7.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our platform.

7.3 Third-Party Tracking

Our platform may include third-party analytics and advertising services that use their own tracking technologies. These are governed by their respective privacy policies.

8. INTERNATIONAL DATA TRANSFERS

Our services may involve transferring your information to countries outside of South Africa. When we do this, we ensure appropriate safeguards are in place:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

9. CHILDREN'S PRIVACY

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our platform
• Sending email notifications to registered users
• Displaying prominent notices on our website

11. CONTACT INFORMATION

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through our platform or website.